Refund policy
Return & Refund Policy
Last Updated: July 2026
At Orivelle, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process.
30-Day Return Policy
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- Products must be unused and in original condition.
- Original packaging should be included whenever possible.
- Proof of purchase is required.
Free Returns
We proudly offer free returns on eligible orders worldwide.
Customers must contact our support team before returning any item to receive return instructions.
Refund Process
After receiving and inspecting the returned item, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method used during checkout.
Refund Timing
Refunds generally appear within 5–10 business days depending on your payment provider and financial institution.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Supporting photos
We will arrange a replacement or full refund when appropriate.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized products
- Custom-made products
- Gift cards
- Products damaged through misuse
Contact Information
Email: support@orivelle.click
Phone: (604) 808-8181